Why would I deactivate or reactivate a user?

  • You are encouraged to regularly audit your users, to ensure only users who are actively using VAN get access. 
  • You may also need to reactivate a user who needs to access VAN regularly. 
  • Like someone who is returning to their county party or their campaign and needs their account back.


How frequently do I need to audit my users?

  • You should plan to audit your users at regular intervals. 
  • For counties: monthly or quarterly.
  • For campaigns: at a key point during the cycle.
  • Right after a primary, a run-off, or an election itself.


How can I deactivate or reactivate a user?

  • Go to the Admin Settings screen and look for Users.
  • Go to the Users screen to search for the account of your user.
  • Search for the account of your user by filling in their information in the appropriate boxes.
    • To find an active user account: select Active.
    • To find a deactivated account: select Inactive.
    • Select Refresh Results.
  • To deactivate or reactivate once you've found the user:
    • To deactivate an account: select Inactive under Status, then select OK when being asked for confirmation in a pop-up box. 

      To reactivate an account: select Active under Status, then select OK when being asked for confirmation in a pop-up box. 

    • Select the appropriate User Name to access the account of your user

    • Select Save to complete the process.